Due to the large number of emails we receive, unfortunately we cannot guarantee a personal answer to every enquiry.

Please include details of how you would like us to contact you with our response (eg. telephone number, postal address, email).

Telephone
Switchboard: +44 (0) 20 7216 8800
Fax: +44 (0) 20 7216 8811

Location Map: Click here.

If you have any queries with regards to our conferences or training please call +44 (0)20 7216 8817 or email conferences@bba.org.uk

If you are a journalist and wish to contact the BBA media team:
Office hours: +44 (0) 20 7216 8989

Please note: we are not a bank!

The British Bankers' Association is the representative body for the UK's banks: we are a trade association.

We are not a regulatory body, and we do not handle complaints about our members. To read our factsheet on how to complain, please click here.

For queries about anything related to payments, including cash and cheques, please contact Payments Council (www.paymentscouncil.org.uk). They also have a general email address questions@paymentscouncil.org.uk.

For queries about bank deposit protection, please contact the Financial Services Compensation Scheme (www.fscs.org.uk).

If you would like to check whether a particular bank conducts regulated business in the UK, see the Financial Services Authority's register (http://www.fsa.gov.uk/Pages/register/).

If you fear you might be victim of a fraud, the FSA's Scams and Swindles pages website might be of help (http://yourmoney.moneyadviceservice.org.uk/guides
/everyday/safe_against_scams.html).

If you are trying to trace money in a UK bank account, please go to www.mylostaccount.org.uk.