The BBA is the voice of the banking industry for all banks who operate within the ukExecutive Director of Retail - Eric Leenders
As the head of the Retail team at the British Bankers' Association, Eric's brief covers a broad portfolio of issues across the full range of retail banking disciplines, including the Consumer Credit Act, Payment Protection Insurance, proposed changes to insolvency and debt management legislation, pensions and savings, as well as Banking Conduct of Business standards, Payment Services Regulations and the Lending Code - which in combination replaced the Banking Code in November 2009.
In a wider context, Eric's team also hold responsibility for proposed European interventions, including the retail banking review, Single European Payments Area, responsible lending and borrowing, the introduction of collective redress and emerging EU thinking around a single home loans market. Eric chairs the European Banking Federation's Consumer Affairs Committee
Eric has over twenty years experience as a career banker in retail banking with NatWest and latterly the Royal Bank of Scotland Group. During this time, the roles he has undertaken have been both operational and strategic, including successful spells as a branch and business manager. Before joining the BBA, he was responsible for a portfolio of policy-driven projects in PR and communications, new and emergent markets, legal and regulatory issues and crisis management.
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