Filter by Author
Filter by Archive
written by Eleanor Lavan on 15/03/2012
It was a crowded house downstairs at the BBA today. Representatives from banks, law firms, regulators, consultancies and claims management companies have assembled at our Complaints Conference to discuss how to best serve consumers.
written by Eleanor Lavan on 29/02/2012
Internal audits are a bit like an MOT: they give senior management an objective view of a firm’s insides, evaluating its systems and processes. Audits are intended to lead to improvements in business operations, flagging up areas of strength and weakness. Risk management, control and governance activities can all benefit from a thorough internal audit. That makes for a much smoother ride.
written by Eleanor Lavan on 07/02/2012
The European Parliament is considering amendments to the European Data Protection framework. Significant changes to the existing regime are being tabled, with the aim of increased harmonisation on tackling the issue across the EU. The BBA welcomes the intent of bringing data protection rules up to date, provided the interests of customers are also protected.
written by Eleanor Lavan on 25/01/2012
It was a full house at the BBA this afternoon, as members collected for a keynote briefing on the Financial Conduct Authority. What will this seminal shift in regulatory architecture mean in practice?
Member Sign in:
