The Citizens Advice service helps people resolve legal, money and other problems by providing free information and advice from over 3,000 locations, and by influencing policymakers.
Citizens Advice and each Citizens Advice Bureau are registered charities reliant on over 20,000 volunteers and need to raise funds to provide these vital services. The majority of its advisers are trained volunteers, helping people to resolve nearly 5.5 million problems every year.
All Citizens Advice Bureaux in England, Wales and Northern Ireland are members of Citizens Advice, the national charity which sets standards for advice and equal opportunities and supports bureaux with an information system, training and other services.
Citizens Advice also co-ordinates social policy, media, publicity and parliamentary work and maintains an information and advice website which receives over 600,000 visits per month.