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Customer BankFacts

BBA BankFacts are designed to provide a generic overview of selected banking products and services written in plain language.

Each BankFact is in a question and answer format and covers a topical subject or frequent enquiry.

BankFacts are not a definitive legal position or financial advice. They should always be read with individual banks product information and terms & conditions.

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The Money Advice Service is here to help you manage your money better

Understanding the cheque clearing times

Understanding the cheque clearing times

Consumer advice on changes to chequ...

Understanding and locating dormant accounts

Understanding and locating dormant accounts

If I have left some money "dormant"...

Understanding a Personal Overdraft

Understanding a Personal Overdraft

What is a personal overdraft? An ov...

Financial Services Compensation Scheme

Financial Services Compensation Scheme

Your cash deposits with UK banks au...

Fighting fraud - keeping safe

Fighting fraud - keeping safe

Customers can help themselves from ...

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