Bank

Business Contact Number

Statement

Bank of Scotland

0845 300 0268

To make a claim call - 0844 893 9582.

For general enquiries call - 0800 048 4363

If your business has been affected by the recent rioting, Bank of Scotland is here to help and have provided some guidance notes and useful contact details below.

1. Contact your Relationship Management team – they are your first port of call and can help with any questions you may have. For example should your business have immediate cashflow needs or require an extension to an overdraft then your Relationship Management team will be happy to discuss the options with you. If you do not have their number then call 0845 300 0268 to speak to an advisor who will be able to put you through. BoS will respond quickly to any requests for funding or amendments to existing facilities from customers affected. This support can include:

• Repayment holidays on loans where premises have suffered fire damage meaning you cannot trade, pending insurance payouts
• Additional overdraft funding to replace any looted stock
• Additional funding for any extra security measures or boarding up where required

2. Contact your Insurance Company – they can advise you on what you are covered for and arrange for immediate help.

If you are covered by Bank of Scotland Essential Business Insurance then you should call the following numbers:

To make a claim call - 0844 893 9582.

For general enquiries call - 0800 048 4363

Bank of Scotland Essential Business Insurance (EBI) is arranged and underwritten by Allianz Insurance plc and has been developed specifically to help you protect your business against the cost of fire, theft, incidents and other unforeseen circumstances.
Please refer to your Policy Summary and Policy Document for full terms and conditions, including exclusions, claims and complaints.

For general account queries call 0845 300 0268 to speak to an advisor between 7am and 8pm Monday to Friday and 9am to 2pm on Saturday, (we’re closed on all UK public holidays).

You can also use the automated service on this number 24 hours a day, 7 days a week. If you need to call from abroad, or prefer not to use the 0845 number you can also call on +44(0)131 5498724.

Barclays

0845 605 2345

Barclays Business Managers will be proactively contacting customers to assess any damage or disruption caused to their businesses and offering solutions that will ease the burden on cash flow, such as overdraft increases and loan repayment holidays of up to six months on customers' existing loans. This will allow businesses time to recover from the immediate impact of the damage caused by the rioting, or to bridge the gap until insurance claims are settled.

Barclays extends emergency support to customers affected by riots

HSBC

08457 606 060

Supporting business customers

HSBC understands that customers affected by the riots and looting in the UK will be very concerned about the short and long-term implications on their business. This may include concerns regarding their on-going cash requirements, be it working capital or immediate money needed to repair property, relocate or restock while insurance claims are processed. HSBC will do all it can to help.

Where they know of customers in affected areas, the bank is pro-actively contacting them to understand and start working to resolve any problems.

For customers who have arranged their insurance through HSBC and want to report a claim or have a specific query on policy cover, need advice, help or guidance, they have dedicated teams in place to support them at AXA.

• To report a claim, call 0845 600 5822
• For all other policy enquiries or advice, call 0845 600 5820

Additionally, HSBC can provide further support for SME businesses by offering the following short term solutions:

• 3 month payment and interest holiday on existing loans
• 0% bridging loan facility for up to 6 months
• A review of any arrangement fees for facilities extended due to the riots

All submissions for these offers will be reviewed on a case by case basis. In some cases, additional claim information may be required.

Customers should contact:

• Their Business Relationship Manager
• The Business Telephone Banking team on 08457 60 60 60

UK riots and looting

Lloyds TSB

0845 072 5555

To make a claim call - 0844 893 9580

For general enquiries call - 0844 893 9560

If your business has been affected by the recent rioting, Lloyds TSB are here to help and have provided some guidance notes and useful contact details below.

Contact your Relationship Manager – they are your first port of call and can help with any questions you may have. For example should your business have immediate cashflow needs or require an extension to an overdraft then your Relationship Manager will be happy to discuss the options with you. They will respond quickly to any requests for funding or amendments to existing facilities from customers affected.

This support can include:

• Repayment holidays on loans where premises have suffered fire damage meaning you cannot trade, pending insurance payouts
• Additional overdraft funding to replace any looted stock
• Additional funding for any extra security measures or boarding up where required

If you do not have their number then call 0845 072 5555 to speak to one of an advisor who will be able to put you through.  

• Contact your Insurance Company – they can advise you on what you are covered for and arrange for immediate help.

If you are covered by Lloyds TSB Essential Business Insurance then you should call the following numbers:

To make a claim call - 0844 893 9580

For general enquiries call - 0844 893 9560

Essential Business Insurance (EBI) is arranged and underwritten by Allianz Insurance plc and has been developed specifically to help you protect your business against the cost of fire, theft, incidents and other unforeseen circumstances.

Please refer to your Policy Summary and Policy Document for full terms and conditions, including exclusions, claims and complaints.

For general account queries call 0845 072 5555 to speak to an advisor between 7am and 8pm Monday to Friday and 9am to 2pm on Saturday, (offices are closed on all UK public holidays). 

You can also use the automated service on this number 24 hours a day, 7 days a week. If you need to call from abroad, or prefer not to use the 0845 number you can also call on +44(0)1733 347338. You can also use Textphone on 0845 601 6909.

In the meantime Lloyds TSB’s General Insurance team is proactively contacting customers in the areas affected by the riots to check if they do need help, for example, in processing a claim. The team will be sending out representatives for face to face visits to customers who want to meet in person.

NatWest

RBS

0800 158 5977

0800 092 3087

NatWest and RBS business customers will be offered a range of solutions:

Fast-track requests for temporary credit increases.

Provide short term financing to cover cost of repairs and replacement stock while businesses wait for insurance claims to be paid.

Offer repayment holidays on existing loans to give businesses the breathing space they need to get back on their feet.

Refund or waive overdraft fees incurred as a result of the riots on a case by case basis.

Help for businesses affected by riots

RBS and NatWest will provide interest - and fee-free loans of up to £25,000 to small business customers directly impacted by the riots for up to six months.

RBS offers interest - and fee-free loans to businesses affected by the riots

Santander

0800 056 1991

Santander will provide additional support to their business customers affected by the recent civil unrest through their local and central relationship teams.

They will look to provide emergency, temporary working capital assistance and help with loan repayments to assist customers whilst insurance claims are being processed.

Santander has set up a dedicated team to work with any customers affected to ensure they are able to quickly assist them with their temporary funding requirements.

Additionally, they will be contacting their customers to ensure they are aware of the support available and the process in place.