Industry Guidance for FSA Banking Conduct of Business Sourcebook1
27/01/2011

The rules which now govern high street banking became clearer today with the publication of new guidance for financial firms.

The detailed guidance outlines ways that firms can meet some of the Financial Services Authority's new high level rules for retail banking, which were introduced last month. The guidance retains important provisions from the old Banking Codes, such as helping customers to open basic bank accounts and ensuring they can have an alternative to chip and PIN. It also provides banks and their customers with detailed best practice standards for achieving compliance with the FSAs rules.

Please download the full guidance below.