Large Retail

The BBA’s Retail Banking Team works with major high street banks to rebuild trust in the sector and raise standards for customers.

We engage with members to support customers’ everyday banking activities, by raising standards and securing regulatory change that is for the benefit of banks and customers alike and by promoting growth wherever possible.

We work constructively with the Financial Conduct Authority (FCA) and other stakeholders to establish a proportionate new regulatory regime that supports customers’ everyday banking needs.

We also work with members and consumer groups on a series of initiatives that support customers’ everyday banking needs.

Our priorities for 2014:

  • Raise standards and shape the future of banking within the sector through a series of policy interventions, working constructively in concert with the FCA, Government and the European Commission on areas including bank accounts, credit regulation and cash savings.
  • Help customers with their everyday banking needs through a series of service improvement initiatives, including those developed with the BBA’s Consumer Panel which are tested for effective implementation across the sector.
  • Deal with legacy and emerging issues effectively to mitigate any material and reputational impacts across the sector.


For more information about our work please contact