This single unit introductory qualification develops competence and behaviour across core areas of retail banking, including customer needs and outcomes, products and services, regulation and ethical considerations.

The Award in Retail Banking responds to the Parliamentary Commission on Banking Standards’ recommendation for standardised qualifications in banking and represents a new benchmark in the professional development of retail banking staff.

The Award comprises one compulsory unit: (RB1) Retail banking services and conduct

Entry requirements


Completion requirements

To complete you need to obtain 15 CII credits by passing compulsory unit RB1.

Learning support

Unit study materials for this qualification typically include:

  • Study text with updates
  • RevisionMate online study support.



More details and to enrol online

Visit the CII website

How to get in touch

You can discuss this qualification with our Corporate Customer Service team either by calling 020 8530 0862 or emailing CIIbanking@cii.co.uk. They can also put you in touch with one of our Corporate Development Managers.