The Certificate is a necessity for any customer-facing financial services professional involved in lending to businesses to deliver customer service excellence. Demonstrate high standards of professionalism and enhance your credentials for a successful career in business banking.

CertBB&C ensures a thorough understanding of the Financial Conduct Authority’s (FCA) conduct of business regime and sets an independent standard in customer service excellence. You will gain essential knowledge of the UK business banking environment, a thorough grounding in the workings of the sector and a detailed understanding of the regulatory landscape. The Certificate also sits within the Customer Services Adviser apprenticeship standard.

Key Facts:

  • Registration is open year-round
  • Registration fee includes:
    • Learning manual
    • Exam fee
    • Specimen exam papers
  • Assessed through a single 2-hour multiple-choice exam
  • On-demand exams in over 150 nationwide locations with same day results


Upon completion of CertBB&C, you can continue your studies and progress on to the Diploma in Business and Commercial Banking & Conduct.

“The programme has contributed massively in strengthening the capability, competence and professionalism of our people to build credibility and confidence with our customers. The qualifications help HSBC to demonstrate, through an externally benchmarked programme, that our people are highly skilled to deal with new regulations.”

Jennifer E M Crawley, Deputy UK Director of Small Businesses, HSBC BANK PLC

Find out more and register on the qualification page