CertDC is the only distance-learning qualification in the industry for debt collection staff, providing you with the essential knowledge and practical skills to excel in your everyday work and accelerate your career.

CertDC enables you to gain a professional qualification which covers the new FCA standards. Developed in partnership with leading industry practitioners, it covers the legislative standards for effective management of compliance and the essential skills for careers in this sector.

Studying CertDC will provide you with knowledge of the concept, scope and obligations of debt collection, FCA regulations and legislations and the techniques to employ for success in your role. The qualification meets the apprenticeship trailblazer standard.

Key Facts:

  • Registration is open year-round
  • Registration fee includes:
    • Learning manual
    • Exam fee
    • Specimen exam paper
  • Assessed through a single 2.5 hour multiple-choice exam
  • On-demand exams in over 150 nationwide locations with same day results


“The certificate is a great addition to my other qualifications with The London Institute of Banking & Finance, the study material format is second to none. As a senior leader in my business it is really important that I gained the qualification prior to my colleagues who are now all studying hard and enjoying it very much. I use what I have learnt daily in my role which is fantastic”

Johnny de Mouilpied,Senior Leader, The Co-operative Bank

Find out more and register on the qualification page