The Certificate has been designed to assist individuals and banks as a whole in implementing regulation within the context of providing high-quality customer experiences.

CertRBCB is a highly relevant and practical qualification for those starting out in the Financial Services sector and is the benchmark for non-regulated roles. Your studies will cover the background of the sector, the relationship between financial services providers and consumers and the different types of retail products available. Upon completion you have gained the skills deliver customer service excellence and the required knowledge of the financial services environment and regulatory requirements.

Key Facts:

  • Registration is open year-round
  • Registration fee includes:
    • Learning manual
    • Exam fee
    • Specimen exam papers
  • Assessed through a single 2-hour multiple-choice exam
  • On-demand exams in over 150 nationwide locations with same day results


Upon completion of CertRBCB, you can continue your studies and progress on to the Diploma in Retail Banking & Conduct.

“The course book was clear to read, and I found the online ‘MyLIBF’ really helpful, especially the mock tests. It has been a long time since taking an exam (at school), and passing the CertRBCB has now given me confidence to study and take another exam.”

CertRBCB student

Find out more and register on the qualification page