CeRCH is specifically designed to provide customer-facing staff and specialist complaints handlers within the financial services industry to effectively manage and resolve customer complaints.

The Certificate develops knowledge of the issues involved in resolving complaints and develops the skills required for effective analysis and application of appropriate solutions. Your studies will provide you with an in-depth understanding of the UK regulatory environment, principles of best practice and the practical skills for application in your everyday role.

Key Facts:

  • Registration is open year-round
  • Registration fee includes:
    • Learning manual
    • Exam fee
  • Specimen exam paper and revision notes are also available to purchase
  • Assessed through two separate 2-hour multiple-choice exams
  • On-demand exams in over 150 nationwide locations with same day results


“I chose to study CeRCH as it is the only qualification in the Financial Services industry specifically for complaints and complaints handling. The benefits from my studies have allowed me to feel more confident in the handling of any complaints, especially in telephone calls or face-to-face meetings, all based on the content of the final chapters in skills and mental attitude.”

Anna Vallender, Compliance Technician

Find out more and register on the qualification page