Accessible Banking

Banks are working hard to make their services accessible to everyone, a process informed by engaging with customers and learning what their specific needs are. In this section we discuss some of the products, commitments and physical changes that the banks are using to make personal finance accessible for all different sorts of people.

  • Basic bank account

    A basic bank account allows you to receive payments, pay in cheques, withdraw money and also set up Direct Debits and standing orders. These are straight forward bank accounts and do not offer customers overdraft facilities. Read More

  • Dementia Charter

    The ‘Dementia-friendly financial services charter’ has been drawn up to give assistance to banks and other financial services organisations to identify, understand and respond to the many needs of those customers that have live with dementia. Read More

  • Hearing Loops

    It’s vital that customers can communicate as easily and discreetly as possible with their bank. That’s why banks are committed to check hearing loops in branches are clearly marked and working. Read More

  • Talking ATMs

    The Royal National Institution of Blind People (RNIB) has been running a ‘Talking ATM’ campaign to encourage major banks to make Britain’s cash machine network accessible to blind and partially sighted people. Read More

Most viewed articles

Help at Hand

We are in the midst of a consumer-led revolution in the way we do our day-to-day banking. Customers love the new technology that is allowing them to bank round the clock and which is providing us all with our own personal financial advisors. The BBA’s influential Way We Bank Now report shows that through the…

Wealth of Opportunities II

The Private Banking and Wealth Management (‘PBWM’) industry, at its core, helps customers to invest their savings and manage their finances, while empowering them to look forward and build their futures with confidence. The sector has experienced significant growth in assets in recent years, boosting broader UK economic growth. This report highlights the important contribution…

Improving outcomes for customers in vulnerable circumstances

Ensuring that customers in vulnerable circumstances are treated not only fairly but with empathy and sensitivity to their circumstances is a growing priority for the financial services industry. That is why the industry, together with charities and consumer groups, proactively joined forces last year to launch the very first Vulnerability Taskforce in order to look at how the experience and…

  • 1
  • 2