The BBA is now integrated into UK Finance. Please go to www.ukfinance.org.uk for new content and updates from UK Finance.
Material published by BBA prior to 1st July 2017 is still available on this website.
From 1 July 2017, the finance and banking industry operating in the UK will be represented by a new trade association, UK Finance. It will represent around 300 firms in the UK providing credit, banking, markets and payment-related services. The new organisation will take on most of the activities previously carried out by the Asset Based Finance Association, the British Bankers’ Association, the Council of Mortgage Lenders, Financial Fraud Action UK, Payments UK and the UK Cards Association.x
Banks are working hard to make their services accessible to everyone, a process informed by engaging with customers and learning what their specific needs are. In this section we discuss some of the products, commitments and physical changes that the banks are using to make personal finance accessible for all different sorts of people.
A basic bank account allows you to receive payments, pay in cheques, withdraw money and also set up Direct Debits and standing orders. These are straight forward bank accounts and do not offer customers overdraft facilities. Read More
The ‘Dementia-friendly financial services charter’ has been drawn up to give assistance to banks and other financial services organisations to identify, understand and respond to the many needs of those customers that have live with dementia. Read More
It’s vital that customers can communicate as easily and discreetly as possible with their bank. That’s why banks are committed to check hearing loops in branches are clearly marked and working. Read More
The Royal National Institution of Blind People (RNIB) has been running a ‘Talking ATM’ campaign to encourage major banks to make Britain’s cash machine network accessible to blind and partially sighted people. Read More