Accessible Banking

Banks are working hard to make their services accessible to everyone, a process informed by engaging with customers and learning what their specific needs are. In this section we discuss some of the products, commitments and physical changes that the banks are using to make personal finance accessible for all different sorts of people.

  • Basic bank account

    A basic bank account allows you to receive payments, pay in cheques, withdraw money and also set up Direct Debits and standing orders. These are straight forward bank accounts and do not offer customers overdraft facilities. Read More

  • Dementia Charter

    The ‘Dementia-friendly financial services charter’ has been drawn up to give assistance to banks and other financial services organisations to identify, understand and respond to the many needs of those customers that have live with dementia. Read More

  • Hearing Loops

    It’s vital that customers can communicate as easily and discreetly as possible with their bank. That’s why banks are committed to check hearing loops in branches are clearly marked and working. Read More

  • Talking ATMs

    The Royal National Institution of Blind People (RNIB) has been running a ‘Talking ATM’ campaign to encourage major banks to make Britain’s cash machine network accessible to blind and partially sighted people. Read More

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We are in the midst of a consumer-led revolution in the way we do our day-to-day banking. Customers love the new technology that is allowing them to bank round the clock and which is providing us all with our own personal financial advisors. The BBA’s influential Way We Bank Now report shows that through the…

Winning the Global Race

The competitiveness of the UK as a centre for international banking   In late 2014, the BBA began discussing the UK’s competitiveness as an international banking centre with its members and with stakeholders within government and regulatory bodies. It became clear that there was a widespread interest in developing a strategy to safeguard the position of the UK as a…

Diversity and Inclusion in Banking

As part of its new Strategic Report for UK companies, introduced in time for 2013 year-end reporting, the Department for Business, Innovation and Skills (BIS) put in place requirements for companies to report on the gender breakdown of their employees. This requires, as a minimum, the disclosure of gender ratios relating to main boards, senior managers and total employees. The…

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