The ‘Dementia-friendly financial services charter’ has been drawn up to give assistance to banks and other financial services organisations to identify, understand and respond to the many needs of those customers that have live with dementia.

The charter aims help those with dementia access financial services and live independent lives for as long as possible. The charter also offers help for carers who are struggling to make financial decisions on behalf of those with dementia, providing advice and support on areas of difficulty such as complicated legal documents.

The BBA has supported the development of this charter alongside a steering group of 24 other financial services organisations, as well as the Building Societies Association and the Association of British Insurers.

Eric Leenders, Executive Director of Retail Banking of the BBA, said:

“As the population ages all aspects of society are having to adapt to the challenges of dementia. The Dementia Friendly Financial Services Charter demonstrates how banks are developing ways to ensure that people with the condition can continue to run their own finances. This work represents a key milestone in the Prime Minister’s dementia agenda, and the BBA look forward to continuing their work with the Alzheimer’s Society on this important issue”.

A copy of the charter can be found here.