The Royal National Institution of Blind People (RNIB) has been running a ‘Talking ATM’ campaign to encourage major banks to make Britain’s cash machine network accessible to blind and partially sighted people.

Research has shown that only 29 per cent of blind and partially sighted people were able to manage their finances independently. So far Barclays, RBS, Natwest, Co-operative Bank, Lloyds, Santander and HSBC have all committed to the campaign.

In addition, the BBA supported the RNIB in producing The Banking Experience, a guide to good practice and standards for retail bank staff. The guide was launched at the BBA in April 2012, with representatives from both the BBA and the RNIB speaking at the event, as well as founder of MoneySavingExpert, Martin Lewis.

The guide helps bank staff understand the difficulties customers with sight loss face by giving clear examples from the perspective of both banks and consumers. It offers advice on how the industry can make the full range of retail services more accessible and achieve a greater sense of financial inclusion. The Banking Experience also promotes new technologies in banking that are especially useful for blind and partially sighted customers.

A copy of The Banking Experience can be found here.