Financial Difficulties

The most important thing to keep in mind if you are worried about your financial situation is that you are not alone – many people out there share your concerns and, crucially, there are many ways in which you can get help. Whether you are starting to struggle or have accumulated debt, here we provide some pointers on what to do and who to contact first.

  • Budgeting

    Whatever your income, if you spend more than you earn, you will find yourself at best with debts to repay or – at worst – in court. In order to Read More

  • Dealing with debt

    In times of financial difficulty it can be hard to know where to turn for help and what to do to rectify the situation. Banks understand that you can face Read More

  • Ten steps to help with debt

    Ten practical steps you can take to help resolve your debt problems These are some practical steps you can take to help resolve your debt problems: 1. Be honest with Read More

  • Debt remedies

    Depending on the level of your debt, there are a number of options, or ‘debt remedies’ available to you. These range from an Administration Order (AO) for debts of £5,000 Read More

  • Lending Code

    Help if you are experiencing financial difficulties. Your bank will be signed up to a set of standards called the Lending Code, which commits them to acting sympathetically and positively Read More

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Improving outcomes for customers in vulnerable circumstances

Ensuring that customers in vulnerable circumstances are treated not only fairly but with empathy and sensitivity to their circumstances is a growing priority for the financial services industry. That is why the industry, together with charities and consumer groups, proactively joined forces last year to launch the very first Vulnerability Taskforce in order to look at how the experience and…

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