FAQS

Booking & payment

You can secure a place in any BBA training workshop by completing the training workshop booking form and submitting as follows:

By Fax:

BBA Conferences Department +44 (0)20 7216 8894

Or

By Post:

BBA Conferences Department
British Bankers’ Association
Pinners Hall
105-108 Old Broad Street
London, EC2N 1EX

How do I pay?

We also accept bookings made by credit/debit card through our online registration system.  We accept the following forms of payment: cheques, credit or debit card or BACS transfer.

Checques:

Please note that cheques should be made payable to “BBA Enterprises Ltd”.

If you cannot send a cheque with your booking, then please complete the booking form and write on it “Cheque to follow”.  Please make sure we have a contact name and number, and then fax it to us on +44 (0)20 7216 8894.  We will hold your place for five working days but if we have not received payment in that period, we will contact you; we will not cancel your registration place without firs contacting you.

Credit Cards:

Visa
Mastercard
American Express
Eurocard

Debit Card:

Switch/Maestro (we will need the card number, cardholder’s name, expiry date, security code, billing address and for Switch/Maestro cards, the issue number).

BACS transfer:

For payments by BACS, your booking registration must be accompanied by a BACS remittance advice.

If you have any queries, please call +44 (0)20 7216 8817 or email conferences@bba.org.uk

Change of delegate name

If you are registered to attend but can no longer participate in the training workshop and wish to send someone else in your place, please e-mail us at: conferences@bba.org.uk  Please quote your training workshop registration reference number – from your confirmation letter.

We will also need to know:

  • which training workshop and date you were due to attend
  • the name, job title and contact details of your replacement
  • whether that person has special needs/dietary requirements

Finally, we can accept changes up until two days before the actual training workshop; any last minute substitutes should bring proper identification and a business card to the registration desk.

Cancellations

If you have to cancel, please notify us – in writing – as soon as possible (faxed cancellations are acceptable).

If we receive your cancellation more than 30 days before the training workshop, you will receive a full refund less an administration charge of £45 + VAT.

Should you cancel less than 30 days before an event, no refund will be made.  However, a replacement delegate is welcome at no extra charge.

Special needs

At the time of booking – or at least two day before the training workshop, please let us know if you have any special needs such as wheelchair access, hearing loop or if you will be accompanied by a guide dog.

Please also notify us of any dietary requirements or allergies and we will do our best to accommodate them.

Dress code

There is no specific dress code however, business or smart casual attire is customary.

Member banks

BBA training workshops operate as a service to our member banks and said member banks determine pricing, workshop subjects, and the format in which our training workshops are delivered.  However our training workshops are also open to non-members so, every training workshop includes pricing for members and non-members.

BBA membership is corporate and not individual so if your organisation is a member, then so are you.  Click here to find out if your organisation is a member bank or associate member.