Know Fraud

Know the facts. Stop the fraud.

Keeping your money safe is your bank’s number one priority. That’s why they’ve set up secure procedures to protect you from fraudsters. But these criminals are often sophisticated and their techniques are constantly changing. One such ploy is to pretend they work for the police or your

Dangerous though this is, there are tell-tale requests a fraudster may make that your bank NEVER will. Knowing what these are can ensure you don’t fall victim to such as an attack.

8 Things your Bank will never ask you to do…

  • Call or email to ask you for your full PIN number or any online banking passwords
  • Send someone to your home to collect cash, bank cards or anything else
  • Ask you to email or text personal or banking information
  • Send an email with a link to a page which asks you to enter your online banking log-in details
  • Ask you to authorise the transfer of funds to a new account or hand over cash
  • Call to advise you to buy  diamonds or land or other commodities
  • Ask you to carry out a test transaction online
  • Provide banking services through any mobile apps other than the bank’s official apps


If you suspect you’ve become a victim of fraud

  • Stop sending money. Tell your bank immediately using the number on their website or other communications.
  • Report the fraud to the police through Action Fraud either via the website or by calling 0300 123 2040 (textphone 0300 123 2050).
  • If you are the victim of ‘share’ investment fraud, you should also report it to the Financial Conduct Authority consumer helpline on 0800 111 6768 (freephone).
  • Beware of other scams. You are likely to be targeted again, particularly by firms offering to recover funds you have lost.


12 online frauds of Christmas campaign

In the countdown to Christmas millions of people living across the UK will go online to buy presents for friends and family, search for holidays, book tickets for a big gig or send an electronic Christmas card.

What many do not realise is the hidden threat we now face from criminals online. They are targeting internet shoppers with scams which, on the surface promise to save them time and money, but in reality only deliver festive heartache and misery. Tens of thousands of people sadly fell victim to an online fraud in the weeks leading up to last Christmas and even more are at risk of suffering the same fate this year – being left hundreds, and sometimes even thousands of pounds out of pocket with no presents to give on the big day and their electronic devices corrupted with a computer virus. To make life as difficult as possible for the cyber fraudsters, the BBA is running ‘The 12 online frauds of Christmas’ campaign working in partnership with the City of London Police, which is the National Policing Lead for Fraud, and supported by Get Safe Online, The Home Office, Crimestoppers, National Trading Standards and Victim Support. Together, we are raising awareness of the major internet threats and providing top tips on how to surf and shop safely, which will help ensure everyone gets to enjoy a very merry Christmas.

And if you do unfortunately fall victim to an online fraud, please report to Action Fraud on 0300 123 2040 or at For more online crime prevention advice go to or

* Know Fraud is a trademark of the National Fraud Intelligence Bureau, which is part of the City of London Police