The Way We Bank Now

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We are in the midst of a consumer-led revolution in the way we do our day-to-day banking. Customers love the new technology that is allowing them to bank round the clock and which is providing us all with our own personal financial advisors.

The BBA’s influential Way We Bank Now report shows that through the use of digital technology we are in contact with our bank more than ever before. And for the first time customers are preferring to use mobile apps more than banks’ websites. In fact people are using apps more than all other forms of banking put together – eg branch, telephone and online.

The choice now on offer from banks, from state-of-the-art branches to cutting edge apps, has put customers firmly in the driving seat on the way we bank.

It has never been easier or quicker for customers to keep track  of their personal finances.

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