11th November 2015

Michael Cole-Fontayn: on culture and conduct in financial services

Written by Michael Cole-Fontayn, EMEA Chairman, BNY Mellon

“Culture is very important, and we as an industry need to get it right. As former FCA Adviser Clive Adamson, wisely noted a few years ago, ‘Culture is like DNA. It shapes judgment, ethics and behaviours displayed at those key moments, big or small, that matter to the performance and reputation of firms and the service that it provides to customers and clients.’

Corporate governance is critical to what our industry want to achieve in the field of culture and conduct. It’s here that decisions taken have a significant impact on the long term interests of all stakeholders in a company.”

To read more of Michael’s blog, visit BNY Mellon’s newsroom.


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