Insight

In this section experts provide in-depth analysis of the important themes and issues facing the banking industry

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  • Social media and crisis management

    Professor Rob Procter, Professor of Social Informatics, University of Warwick

    Government and businesses face an increasingly urgent need to interpret and act upon information in social media.

    In an era of outsourced services and cross-border operations, banks and financial services firms face a range of threats, ranging from large scale geopolitical risks to localized problems. As a result, their capacity to crowd-source reports rapidly from observers on the ground has seen social media play an increasingly important role in crisis management. Tools such as CrisisNET1, which aggregate reports from social media platforms such as Twitter, have become indispensible tools. At the same time, reports sourced from social media cannot always be trusted and this presents a growing and potentially unmanageable problem.

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    Written by Professor Rob Procter, Professor of Social Informatics, University of Warwick

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