24th January 2017

BBA welcomes Post Office and UK Banks’ partnership to provide secure access to local banking services

From today, 99 per cent of UK personal bank customers and over 75 per cent of business customers can do their day-to-day banking at the Post Office, as a new industry-wide agreement with UK banks comes into effect. This will see the biggest expansion in face-to-face banking access in a generation.

BBA Chief Executive Anthony Browne said:  “Nine out of ten people now live within twenty minutes’ walk from a bank or a Post Office where they are able to do banking face-to-face with another person.

“Banking is changing hugely, with people now able to speak to their banks at any time of the day or night on the phone or check their balance on an app.

“But this isn’t for everyone, as some people still want that personal contact, which is why this arrangement with the Post Office is such good news.  It ensures customers can continue to access face-to-face banking and that no-one gets left behind by the technological revolution sweeping the industry.”


For more information please contact the BBA press office on 020 7216 8989.

Notes to editors

For more information on the industry’s latest growth and trends on the various channels customers use to interact with their banks, and how this behavioural shift is changing the way we bank now, please see the BBA’s ‘Closer at hand’ briefing:

  • Customers are able to do face-to-face banking in more than 20,000 bank branches and post offices.
  • Customers are now just 1.4 miles away on average from their nearest bank branch.
  • 9% of people now live within a 20 minute drive of a bank branch or post office.
  • Internet banking declined for the first time, as customers migrate to mobile apps. There were 4.3 million internet banking logins a day in 2015 – a 2% fall since 2014.
  • By comparison, there were 7,638 banking app logins a minute in 2015 – a 50% rise from 2014. There were also 40,000 app downloads a day in 2015 – a 25% rise on the previous year.
  • Free ATMs are just a 2 minute drive away on average.

About the BBA

The BBA is the leading trade association for the UK banking sector with 200 member banks headquartered in over 50 countries with operations in 180 jurisdictions worldwide.  Eighty per cent of global systemically important banks are members of the BBA.  As the representative of the world’s largest international banking cluster the BBA is the voice of UK banking.

We have the largest and most comprehensive policy resources for banks in the UK and represent our members domestically, in Europe and on the global stage. Our network also includes over 80 of the world’s leading financial and professional services organisations. Our members manage more than £7 trillion in UK banking assets, employ nearly half a million individuals nationally, contribute over £60 billion to the UK economy each year and lend over £150 billion to UK businesses.

The BBA supports and promotes policies and initiatives that balance both the interest of banks, and the wider public benefit. Our work is underpinned by three core priorities:

  • Helping customers – both consumers and businesses
  • Promoting growth, including supporting the UK as a global financial centre
  • Raising standards – both professional and ethical

Our mission statement sets out further details about the aims and values of the organisation.