8th July 2014

Britain embraces £1 billion-a-day digital banking “revolution”

Mobile and internet banking is now being used for transactions worth nearly £1 billion a day, according to a major industry-wide report into consumer-friendly technology by the BBA and EY.

The second Way We Bank Now report also shows that millions of customers are using contactless cards, payment by mobile and SMS balance alerts. In 2014 the rate of adoption of digital banking has grown strongly with more than 15,000 people downloading banking apps a day.

Entitled It’s in Your Hands, the study explains how technology has allowed customers to take more and more control over how they spend, move and manage their money.

The findings include:

  • Internet and mobile banking is now used for transactions worth £6.4 billion a week – up from £5.8 billion last year.
  • Banking apps for mobiles and tablets have now been downloaded more than 14.7 million times – a 2.3 million rise since January at a rate of around 15,000 per day in 2014.
  • Internet banking services typically receive 7 million log-ins a day
  • Spend on contactless cards is expected to rise to £6.1 million a week this year – up from £3.2 million in 2013.
  • 2,274 bank branches have been refurbished in the past two years, underlining the commitment to high street outlets.

Anthony Browne, Chief Executive of the BBA, said:

“This report shows just how enthusiastically the British public is embracing mobile banking, contactless cards and a range of other consumer-friendly banking technologies.

“The way we bank now has made it a lot easier for us to keep track of our finances, with far more options about how we spend our money and talk to our bank.

“This study shows that banks have, are and will continue to compete against one another to offer customers innovative technology to win your custom. It’s a revolution putting more power in your hands.”

Tariq Khatri, EY Partner, Digital Financial Services, commented:

“Digital banking is really shaking up the market, driving competition and innovation. This is great news for consumers and also potentially for the UK economy. The British public’s adoption of digital banking has reached critical mass this year and we believe the UK has a unique opportunity to achieve a leading position in digital banking.

“Our fintech and banking industries are some of the most advanced in the world. If supported by the right policy and regulatory environment, the IP created in building better digital banking for UK consumers could cement the UK’s position as a leader in financial services, supporting jobs and British industry.”

EY produced a chapter in the report setting out the opportunity the UK has to lead the world in digital banking services.


For more information please contact the BBA press office on 020 7216 8989 or Sarah Tavakoli in the EY press office on 020 7951 9882.

Notes to editors:

  1. Polling conducted for the BBA in June 2014 and published alongside the report shows that 77% of consumers use online or mobile banking at least once a month. Only 16% of those polled said that they never used online or mobile banking.
  1. The report charts the evolution of retail banking, explores the current take-up of a range of types of consumer-friendly technologies and looks ahead to future innovations such as near-field payment services and biometric security features.
  1. It also includes interviews with digital experts and other senior executives from across the banking industry such as Atom, Barclays, HSBC, Lloyds Banking Group, Metro Bank, Nationwide, Royal Bank of Scotland and Santander. It also features dozens of new statistics on the take-up of technology from a broad range of banks.