30th October 2013

Dementia-Friendly Financial Services Charter

This morning (30 October 2013), the Alzheimer’s Society, together with Lloyds Banking Group, launched their Dementia-Friendly Financial Services Charter – a landmark guide for banks and insurers to help improve the everyday lives of people affected by dementia.

The Alzheimer’s Society, together with Lloyds Banking Group, launched their Dementia-Friendly Financial Services Charter

The Charter can be found here.

The British Bankers’ Association has supported the development of this Charter alongside a steering group of 24 other financial services organisations, as well as the Building Societies Association and the Association of British Insurers.

Eric Leenders, Executive Director of Retail Banking of the British Bankers’ Association said:

“As the population ages all aspects of society are having to adapt to the challenges of dementia. The Dementia Friendly Financial Services Charter demonstrates how banks are developing ways to ensure that people with the condition can continue to run their own finances. This work represents a key milestone in the Prime Minister’s dementia agenda, and the BBA look forward to continuing their work with the Alzheimer’s Society on this important issue”.

You can find out more about the Alzheimer’s Society’s ‘Dementia Friendly Communities’ programme here.

Notes to editors