Press releases

23rd Feb 2015 Back to top
  • Banks determined to give customers the best support in tough times

    In response to today’s FCA Occasional Paper on Consumer Vulnerability, Executive Director of Retail Banking at the BBA Eric Leenders, said:

    “Banks are determined to give people who are going through difficult times the best possible service. The prevailing emphasis has shifted from developing dedicated products to focussing on much more empathetic standards of service. But this isn’t always an easy issue to get right. For example, some people do not feel very comfortable talking about very personal issues like illnesses with people they don’t know well – and sometimes a bank’s best intentions can come across as intrusive. That is why we’ve been working with charities, consumer groups and experts to understand what needs to improve.

    “The momentum behind this new approach to customers who find themselves in vulnerable circumstances is growing. Just last week we launched new guidance for banks to help staff identify and assist people with health conditions to manage their finances, at the same time a dedicated ATM card for the visually impaired was launched and in the past few weeks guidance on how to delegate payments was published by the Payments Council.

    “Having helped the FCA to understand the underlying issues as they compiled their recent report, we look forward to working further with them to build on the changes we’ve made to make banking work for the people and families who need help the most.”

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21st Feb 2015 Back to top
  • Banks and charities launch new guidance to improve banking for people with health conditions

    Banks and leading charities have come together to produce new guidance for banks to help staff provide the best possible support to people with critical or long-term illnesses.

    The BBA has worked alongside Macmillan, the Royal College of Psychiatrists and the Stroke Association to produce the first in a series of briefings aimed at making it easier for everyone to do their day-to-day banking, assisted by sensitive and informed staff.

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19th Feb 2015 Back to top
18th Feb 2015 Back to top
  • BBA response to Capital Markets Union Green Paper

    Responding to the publication of the European Commission’s Green Paper on Capital Markets Union, BBA Deputy Chief Executive Sally Scutt said:

    “This initiative is extremely important for the EU’s attempts to kick-start growth in Europe.  We would like the final proposals to reduce fragmentation and increase the depth of Europe’s capital markets, which will lower the cost of capital, improve its allocation and ultimately better support Europe’s growth companies to create jobs.”

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13th Feb 2015 Back to top
10th Feb 2015 Back to top
  • Financing the UK’s infrastructure needs

    A new report from the BBA and KPMG looks at how to unlock more private finance to help fund the UK’s infrastructure needs.

    The report finds that up to £80 billion of essential transport and energy projects are struggling to attract project finance. Instead of reflecting a lack of available finance, the paper finds a mismatch between the types of projects the Government wants financed and the market’s appetite for financing them.

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4th Feb 2015 Back to top
27th Jan 2015 Back to top
  • December 2014 figures for the high street banks

    Richard Woolhouse, Chief Economist at the BBA, said:

    “The mortgage market has been softening since the spring, but for customers taking out home loans right now there are some great deals and we expect the market to begin to grow again this year.

    “Robust employment data is making many of us feel more secure in our jobs and optimistic about our futures. That’s now feeding through to personal lending and credit card data, suggesting people are happy to finally replace the car or spend on household improvements.

    “Outstanding business lending has been falling as larger firms have used the bond market rather than borrowing from banks. Despite this, outside real estate businesses are generally expanding their lending.”

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26th Jan 2015 Back to top
  • Millions of “Silver Surfers” harness mobile and internet banking

    Nearly 2.3 million people aged between 70 and over 100 years old are now using internet banking, new industry figures compiled by the BBA show today.

    The study also shows that more than 450,000 customers over 60 are harnessing banking apps on smart phones, iPads and other tablets.

    The figures are the latest part the BBA’s Way We Bank Now work, which has charted the rapid rise of a range of new consumer-friendly banking technologies, including contactless cards and text alerts.

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20th Jan 2015 Back to top
  • BBA quote on the FCA savings report

    A spokesman for the BBA said:

    “These have been frustrating years for savers. More than five years of the Bank of England’s base rate at a record low has fostered a low interest rate environment and that can be hard.”

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