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Claims Management Companies
BBA responds to MoJ’s consultation on proposed changes to the rules governing CMCs

Consumer Credit Regulation
BBA responds to FCA CP13/10 on the new regulatory regime for Consumer Credit

Financial Capability
Guidance for people wanting to manage a bank account for someone else

Complaint Handling

BBA members are continuing to improve their systems to ensure that all customer complaints are dealt with efficiently and effectively.

Credit and Debt

Responsible lending and the fair treatment of customers in financial difficulty lies at the heart of the BBA’s credit and debt policy. Our work also includes sponsorship of the Lending Code and governance of credit data sharing.

Financial Inclusion

BBA members are working, often together with other key stakeholders, to ensure that efforts are made to improve financial capability in the UK and that all customers have appropriate access to the financial services they require.

Managing Customer Data and Information

BBA members look after sensitive financial data for 120 million customers. It’s the industry’s role to ensure this data is safe, well-maintained and used properly.

Savings and Investment

From cash deposits to long-term saving for retirement, banks help customers meet their financial goals by providing a range of savings and investment products and services.

My Interests

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Latest mortgage data suggests FPC could hold fire

On Thursday we will hear about any agreed actions from last week’s FPC (financial policy committee) meeting.  In addition the latest assessment of financial stability by the Bank will be released (the Financial Stability Review).  This meeting has taken on some extra significance as the ground has clearly been shifting as regards the MPC and…

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Ensuring that customers in vulnerable circumstances are treated not only fairly but with empathy and sensitivity to their circumstances is a growing priority for the financial services industry. That is why the industry, together with charities and consumer groups, proactively joined forces last year to launch the very first Vulnerability Taskforce in order to look at how the experience and…

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