10th January 2014

BBA responds to MoJ’s consultation on proposed changes to the rules governing CMCs

This week the BBA submitted its response to the Ministry of Justice Claims Management Regulator (CMR)’s consultation of proposed changes to the Conduct of Authorised Persons Rules; the rules that govern Claims Management Companies (CMCs).

The proposed changes are a positive step to clamping down on on-going CMC malpractice. If enforced in their current format, these rules will ensure that CMCs: carry out more thorough pre-complaint checks, adhere to the process and procedures of respective Ombudsmen when submitting a complaint, and, have appropriate safeguards in place to protect vulnerable customers. The BBA will continue to call on the CMR to ensure that these new rules are appropriately enforced and monitored.

Please read the full response below.

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