26th March 2015

Industry Protocol on Branch Closures

The main highs street banks, consumer groups and Government have signed up to an industry-wide agreement to work with customers and communities to minimise the impact of branch closures. This agreement will make sure customers still have banking services close at hand if a branch closes. Communities will be given fair notice of any closure and clarity about the alternative places and ways to bank. The agreement also commits the industry to making sure there is the right support to help customers use internet or mobile banking.

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