3rd March 2011

A guide to the Lending Code for consumers

This guide gives you an introduction to the standards you should expect from banks, building societies and credit card providers who follow the Lending Code.

It gives information on lenders’ key commitments to you – like making sure they lend money responsibly and deal quickly and sympathetically with things that go wrong. It also sets out how lenders will communicate with you, how they will assess whether you can afford to borrow, and where you can find free, independent advice.  This guide applies to consumers. There is a separate leaflet for micro-enterprises here.

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