Getting Conduct Risk Right First Time – What Good Behaviour Looks Like

The well-publicised failures of banking firms, the tough responses by the authorities, and the general erosion of the public’s trust mean that ‘Conduct Risk’ is now a high priority within the financial services industry.  Urgent examinations of how customers are treated and how firms manage conflicts of interest have highlighted the importance of making better decisions to reduce risk, and adding value for shareholders while also providing an equitable service to the customer.

Faced with an unprecedented level of regulatory risk, banks need urgent, practical responses to the questions:

  • What does the regulator really expect?
  • Where are the conduct prosecution hot spots, now and for next year?
  • What will best practice “good behaviour” look like, in future?
  • How can we better plan for costs of compliance, remediation and enforcement?
  • What are the best new tools for predicting and managing conduct risk?


In this one day workshop – based on BBA highly popular webinar on Seven Practical Steps towards Mastering Conduct Risk – leading authorities on Conduct Risk and Behavioural Economics introduce methods that best enable banks to see conduct risk from the point of view of the regulator, customers, and employees; and list practical steps to manage resources and contain cost impacts.

Attending this focused one-day workshop will help you:

  • Grasp the term ‘Conduct Risk’ and how it applies to your organisation
  • Recognise how behaviour regulation is paramount to the regulators’ thinking
  • Recognise and anticipate what best practice ‘good behaviour’ looks like now and will look like in the future
  • Define what the FCA asks for and expects from banks in 2017
  • Recognise the Conduct Risk prosecution hot spots for 2017
  • Consider the process for developing a Conduct Risk framework
  • Better plan for the costs of compliance, remediation and enforcement
  • Find and use new tools for estimating, measuring and overseeing Conduct Risk in your organisation
  • Comply with the Conduct regulator’s agenda – a 5-year view


Who will benefit?

This one day workshop is designed for people who are responsible for ensuring their firm meets its regulatory obligations, as well as those who have specific responsibility for developing and implementing the Conduct Risk framework. This could include Senior Managers, Compliance Officers and Risk Managers.

Training Approach

This workshop uses a combination of trainer input, knowledge-sharing with practical syndicate work, and case studies. Group size is kept to a maximum of 16 to facilitate learning and delegate interaction.

Registration: 09:00
Start: 09:30
Close: 17:00

* Please note that the programme sequence and/or subject matter may differ from what is presented herein; the programme is constantly being updated to embrace new ideas and developments – as they evolve.

Dr. Roger Miles

Managing Director, Behavioural Risk, Berkeley Research Group, LLC


Dr. Roger Miles researches behavioural economics and behavioural and conduct risk.  He counsels boards on how to communicate risk and uncertainty effectively, and also on conduct matters and overcoming the limitations of conventional risk management. He has produced initiatives for “risk-aware working,” value protection and business development for global organisations including financial and professional service firms, information providers, energy, telecoms, and utility companies. He regularly delivers bespoke workshops for leadership groups in government, non-governmental organisations and the professions.


Dr. Miles teaches psychology of risk at two graduate schools and has published both specialist research and popular commentaries on behavioural risk topics.


He teaches aspects of conduct and behavioural risk at Cambridge Judge Business School, where he is also a principal in the newly formed Conduct Standards research team.  His latest book, Conduct Risk: The Behavioural Approach is published by Kogan Page in January 2017.


Take this one day workshop in-house

If you have five or more delegates who wish to attend this workshop, it may be more cost effective to run it in-company. To find out more about in-company training, please contact Philip Allen Director of Learning on 0207 216 8843 or